Luxury Hotels · Events & MICE
From enquiry to event, without the spreadsheet relay.
Meetings and events are a luxury hotel’s most complex, highest-value business. We build MICE systems that manage enquiries, function space, banqueting, and billing as one coordinated flow.
Luxury Hotels · Events & Meetings
Events and meetings are where a luxury hotel earns its biggest, most complex revenue — and where fragmented tooling does the most damage, as enquiries, function-space availability, banqueting, and billing pass between teams by email. grafa builds events and MICE platforms that coordinate the entire lifecycle, from first enquiry to final invoice, on one shared operation.
The challenge
Where generic software gives out.
Enquiry-to-booking friction
Proposals and holds pass between sales, events, and operations by email and memory.
Function space & conflicts
Space availability and setup times are hard to see, so conflicts and gaps happen.
Banqueting & billing
BEOs, catering, and final billing are error-prone when assembled by hand.
What we build
Events & Meetings, engineered to your operation.
Enquiry & proposal management
Enquiries, proposals, and holds tracked from first contact to contract.
Function-space diary
A live diary of function space with setup, teardown, and conflict prevention.
Banqueting & catering
BEOs, menus, and catering coordinated with the kitchen and the client.
Billing & reconciliation
Deposits, final billing, and reconciliation handled accurately in one place.
The outcome
What changes once it’s live.
Faster conversion
Enquiries become contracts without the relay.
No double-booked space
The function diary is truthful and atomic.
Clean event billing
Deposits and final invoices reconcile themselves.
Questions
Good to know.
Does it produce banquet event orders (BEOs)?
Yes — BEOs, menus, and setup sheets are generated and shared with operations and the client.
Can it manage multiple function spaces?
Yes — any number of spaces and configurations are modelled in one diary.
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